We make the impossible..possible
We make the impossible..possible

Privacy Policy

At Arkaki, we believe in the privacy and confidentiality of customer information, which is crucial to our business. Our privacy policy explains the methods of collecting and using information and data, and the procedures followed to ensure the privacy of your information.

The information we collect is related to your use of our website, which you can use without the need to provide any personal info unless we ask you to do so on an optional basis.

We assure you that none of this information will be sold or rented to a third party.

 

What Personal Information We Collect

When you wish to purchase a commodity or order a service from our website, you’ll be required to enter personal information such as name, delivery address, mobile number, email, date of birth, etc. We may also collect other necessary data to provide potential orders that may arise later and offer you our services.

The data collected is used to give you information about our available products and services that you may request. We also use it to check data loading from the website, identify website visitors, and develop and customize the website’s pages and/or content for users.

We do extensive demographic research and send useful or requested info to the user. We communicate with you via email or phone to provide you with details about other products and services, only if you want. You can opt out at any time if you don’t wish to receive any promotional and marketing communications.

We may disclose your name and address to a third party to deliver your order to you (such as a delivery representative or company, or a service provider). We will contact you through your phone or email to notify you of the status of your order and hear your comments and suggestions about our services and products.

By logging into your account on the website, you can view the info and details of the purchases you requested or intend to order. You can also manage your data or address details.

When accessing your personal data, we ask you to deal in the strictest confidence. Don’t make it available to any unauthorized third party. Our website is not responsible for unauthorized access to your information due to password misuse by the customer.

 

Credit Cards and Electronic Fraud Protection

We may use competent authorities to protect your data from e-commerce fraud and help us confirm customer data and requests executed on our website.

The following details are a brief explanation of how these parties use your data. Please contact us if you want to know more about this topic or the e-commerce fraud protection agencies associated with us.

Your data is used in the following ways:

  • Through e-commerce fraud protection agencies, we look for information on orders placed on the website.
  • We use the info provided by these agencies to verify the data of your order placed on the website. If false or inaccurate information is submitted and a case of commercial fraud is detected, the case will be transferred to the e-commerce fraud protection authorities.

 

Other Uses of Your Personal Information

We may use your personal information in opinion polls and marketing research, only if you accept, for statistical purposes while ensuring its strict confidentiality. You can opt out at any time. We do not send any answers to a third party or disclose your email address unless you wish to participate in competitions. The answers to surveys are stored in a place completely separate from your private email.

We may submit information about us, our website and other sites, our products, services, sales, offers, newsletters, and anything else related to our group companies or partners. If you don’t wish to receive this additional information (or any part of it), please click the “Unsubscribe” link included within the email, and you will stop receiving it immediately.

Some data may be used, while maintaining full privacy and confidentiality, for other purposes including checking the whereabouts of users and following up on their visit to the website or the links in emails. This data is anonymous and does not allow the identification of your actual personal identity to a third party, such as publishers and advertisers.

 

Competitions

We use the data in contests or competitions to inform the winners and to announce our offers. You can find more details by reading the conditions for participation in the relevant competition.

 

Third Party and Associations

We may share personally identifiable information (including email addresses) with other companies in our group for commercial purposes, like advertising, and transfer your info to other companies in our group or to our agents to assist us with related transactions, in accordance with the terms of the privacy policy.

For example, we may use a third party to deliver products to you, or for statistical and marketing research purposes, or to assist our customer service team. We may exchange information with a third party to protect our customers from fraud and reduce credit risk.

In the event that our company or part of it is sold, we may have to transfer our databases containing your personal information. Other than as set out in the privacy policy, we will not sell or disclose your personal data to a third party without your prior consent unless we are required to do so by law.

The website may contain advertisements or links to other websites. We inform you that we are not responsible for the privacy policy of any third party or the content of those policies applied on other websites, nor are we responsible for any third party to whom we transfer your data in accordance with the privacy policy.

 

Unsubscribing from Advertising Emails

As much as we’d love to keep informing you about our wonderful offers and new services, you can unsubscribe from advertising emails any time you want.

To stay in touch with us, leave the “Subscribe” option checked. If you wish to stop getting advertising emails from us, simply click the unsubscribe link or “Unsubscribe” option at the bottom of the newsletter, or email us at Ark@arkaki.com.

 

Cookies

We use cookies to improve your purchasing experience only when you use and benefit from our services.

 

What are cookies?

Cookies are small (and harmless) text files that are saved on your computer or phone. They contain the settings data of your browsing to make it easier for you to navigate the website.

There are two types of cookies: session or real-time text cookies that are deleted once you close your browser, and temporary/permanent cookies that are stored on your computer for a longer period of time, and sometimes permanently.

Cookies help you choose the information that matches your choices or that you would like to see on the website, including but not limited to country, language, and cart items.

We do not store sensitive personal information such as address, password, and credit card information in the cookies we use.

 

What type of cookies does Arkaki use?

We mostly use real-time text cookies to enable us to save the items of your shopping cart while you navigate through the website. They are deleted as soon as you close your internet browser. We also use some files stored on your computer or phone after closing the browser to help our system identify you when you revisit the website, showing you your data, preferences, and the products you chose.

Temporary cookies have a lifetime of one month to two years and are automatically deleted. These cookies are used to collect and analyze data in order to come up with strategies to improve customer experience and develop our website. By applying these strategies, the website becomes easier to use and we can display suggested products to users that they personally would like to see.

Our goal is to provide you with a convenient, enjoyable, and easy online shopping experience that is tailored to your taste.

 

What type of data is collected in cookies?

We believe in the importance of customer privacy, especially when it comes to gifting, which is why we do not store sensitive personal information (such as address, password, and credit card information) in the cookies we use. This prevents violation of privacy and protects the user from being tracked individually.

When cookies are activated, an ID number is generated for them and used as an internal reference only. It cannot be used to identify the user or know his registered personal info such as name and IP address. We receive anonymous information from cookies and use it for analysis and evaluation purposes. We learn for instance, which pages are most visited, which products are most popular, and so on.

 

What do we mean by user targeting on our website?

Arkaki collects private information that is used to provide advertisements and online offers that suit each customer’s taste in particular. This information is not used to identify you as a user, it is only used to study how we can improve the website.

The information we obtain from the user’s personal or order data is not stored. We only use it to display advertisements that users would like to see and inform them about our offers and services that suit their individual tastes.

The users are targeted by tracking their clicks on advertisements or the pages they visit. For example, we show an ad for a discounted gift set on a user’s page in particular, if that user is interested in viewing the assortment of sets.

We strive to deliver a personalized shopping and gifting experience to your taste that meets your purchasing priorities.

 

Does Arkaki use third-party cookies?

Yes. We use cookies from companies associated with us to provide advertisements and online offers that are tailored to each customer individually. Therefore, some of our partners’ cookies get stored on your device when you visit our website. These cookies are temporary/permanent, meaning they are deleted from your hard drive automatically at the end of their lifetime (14 days to 2 years).

Arkaki’s cookie policy states that no personal information is collected in third-party cookies. The stored files are collected at specific times so that the companies can know which products are most in demand. This process is completely done on anonymous information and carried out on randomly selected ID numbers. As a result, it cannot be linked to any personal information you previously entered on the website.

The sole purpose of using third-party cookies is to allow our partners to advertise products of interest to you personally.

 

Targeting the Customer through Our Partners

We use a targeting policy that allows us to display the advertisements you would like to see on our website. By targeting, we can advertise the products you’ve recently viewed on our partners’ websites. This means that the ads shown specifically to you, even on other companies’ websites, are only the offers and ads you want to see.

We perform a detailed analysis of the information collected in your cookies on our website to learn about your interests as a user. This information is anonymous and does not contain your personal info or any data about you in customer records.

 

Personal Consent

I agree to authorize my user data to be used and stored in cookies. I allow these cookies to remain on my device after I close the browser and be used on my next visit to your website. I also reserve the right to withdraw this permission by disabling cookies in the browser settings menu.

 

How can I prevent cookies from being stored on my device?

You can change the settings in your browser and enable the permission request each time a cookie tries to access your computer. If you want to accept cookies from Arkaki and refuse cookies from our partners, you need to change your settings to block cookies from a third party. The “Help” section on your device provides helpful information on how to change your cookie settings. We recommend that you only change the browser settings for cookies on shared computers.

This website uses Google Analytics service provided by Google to analyze web pages. To analyze how users use the website, Google Analytics uses cookies, which are text files stored on your device. Google will transmit information generated by cookies about your use of the website (including your IP address) to servers in the United States where it will be stored. This information is used to evaluate your use of the website in order to prepare reports for the website’s operators on its activity and provide other services related to the business and online usage.

Google may also transfer this information to a third party when required to do so by law, or if a third party processes the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You can disable cookies by selecting the appropriate settings in your browser. If you do so, keep in mind that you won’t be able to take full advantage of the website’s features. By using this website, you consent to Google processing your data in the manner and for the purposes detailed above.

 

Login Data

Every time you visit the website, information is sent from your browser to the website’s server log files, where it is saved. This information includes: the time and date of visiting the website, the pages you viewed, the IP address, the URL that led you to the website, the stored info, and the type of browser used.

When we collect this data, all IP addresses are deleted or converted to anonymous addresses. Anonymization means changing your IP address so that it cannot be associated with the original user (you), or can only be linked through extensive research.

The anonymous information stored on our server is used to improve your shopping experience on the website. It helps us make the website easier to navigate, find errors quickly, and direct the server’s capabilities to scale as needed. For example, we can calculate peak times of traffic and estimate the sufficient server capacity needed to keep our website running as fast and smooth as possible.

I hereby authorize Arkaki to analyze and use protocol data to develop and improve the performance of their online shopping website.

 

Security and Payment (SSL)

The payments you make through the website are carried out through our agent. You must only provide us or our agent with accurate and not misleading information, and inform us if any changes were made.

We use proper security technologies and procedures to prevent unauthorized or unlawful access and loss or destruction of your information. We collect data through the website and store your personal information on a database within a secure electronic server. And we use firewall systems on our servers.

When we electronically collect payment card details, we protect them with encryption, using Secure Socket Layer (SSL) to make it difficult for hackers to decrypt your information. And since we cannot guarantee 100% security, we strongly advise you not to send all your credit or debit card details when communicating with us without electronic encryption.

We place direct physical, electronic, and procedural safeguards on the collection and disclosure of your information. Our secure procedures sometimes require that we ask you to verify your identity before we disclose your personal information to you. Subsequently, you are responsible for protecting your password and computer from any unauthorized access.

 

Endorsement

When you submit data to us or to our agents, or use our website, you give us your consent to use your information as described in the privacy policy to verify your identity.

 

Know Your Rights

If you have any concerns regarding your data, you have the right to request access to the personal data we hold about you, or the info you’ve previously transferred to us.

You have the right to ask us to correct any errors in your personal data, and this is done free of charge.

You also have the right to ask us at any time to stop using your personal data for direct marketing purposes. To do so, please send us an e-mail.

 

Usage Policy

We are happy to have you at Arkaki. These terms of use apply to the website and our group affiliates or partners, as well as all our divisions, subsidiaries, and affiliate websites that refer to these terms and conditions for safe reference.

 

Dear guest,

When you visit our website, you confirm your acceptance of the current terms and conditions. If you do not agree to them, you may not use the website.

Note that the website reserves the right to change, modify, add, or cancel parts of the terms of use and conditions at any time. The changes become effective when posted on the website without notice. So please review the terms of use and conditions regularly to keep up with the latest updates.

Your continued use of the website constitutes your acceptance of all changes to the terms of use and conditions.

  1. Please note that in some cases, an order may not be approved for various reasons, if for instance the product you wish to purchase is unavailable or is incorrectly priced, or the order is found to be fraudulent. Arkaki will refund payments for rejected or canceled orders. We may ask you to provide additional information (e.g. phone number and address) before we accept an order.
  2. All intellectual property rights on Arkaki and all the information, designs, graphics, writing, logos, images, videos, music, sound files, interfaces, icons, and software, as well as how they are selected and arranged, are the exclusive property of Arkaki and are subject to copyright and trademark protection.
  3. When you purchase from or send an email to Arkaki, you agree to receive emails from us.
  4. Arkaki has the right to make any modifications or changes to the website as well as the policies and agreements associated with the website, including the privacy policy and the document of terms and conditions of service.

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